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How To Set Up My Patient Portal

We have created this guide in order to help you set up your online patient portal. Your personal patient portal allows you access to certain medical records. In addition, it provides HIPPA compliant direct messaging to communicate with your physician about questions specific to your treatment protocol. Please forward questions for scheduling appointments, lab draws, and for all therapy and non-treatment based concerns through the front office at (480) 985-0000.

 

Within 24 hours of your scheduled visit you will receive an email to join the patient portal which enables you to access your personal health records.

  1. You should receive an email from Patient Fusion and within that email there will be an orange button that says “access your records”. (If you did not receive this, email us and let us know and we can send it again). Do NOT try to sign-up without this link or it will not be connected to your chart.
  2. Click the button and choose to sign-up.
  3. Add your email (the same email you received the link from).
  4. When entering your username, rather than choosing one, use the beginning portion of your email address, for example: You will use your email address –  Johndoe22@gmail.com (example)  however you will not include the @gmail.com portion of your email address.  It should look like this – Johndoe22 (example).
  5. Choose a password. Once you have done so, save it or write it down so that you have it for future reference as we are unable to reset the password.
  6. Add your name and phone number.
  7. Once all of that is complete, you should recieve another email from Practice Fusion and within that email there will be another orange button that says “Confirm my account”.
  8. Click the button and login using the info you used previously when you signed up (username and password).
  9. Select  “enter PIN received from the doctor” (email or call us for the pin as each patient has their own PIN that correlates with their account).
  10. Enter your date of birth in the following format: (MM/DD/YYYY).
  11. Enter the PIN that we gave to you and continue.
  12. Once your account is set up, you can login directly by clicking on the “patient portal” tab on our website: eastvalleynd.com or by visiting: login.patientfusion.com.

You will not have to repeat these steps again. Next time you want to access your portal you will login as you now have an account! Now you should have access to your records, the ability to directly message your doctor with questions regarding your treatment plan or prescriptions, as well as schedule and view upcoming appointments! If you have scheduling questions, questions regarding shipping something to you, or if you need to see if supplements are in stock at our office, please email our office and our patient care staff will help you! Our email: patientcare@eastvalleynd.com

Current or Expired Patient Portal

  1. If you used to have an account or can’t remember if you made one, it may be expired. If you’re not sure, email us and we can revoke your access and re-invite you to the portal again. Once we re-invite you, you should receive an email from Patient Fusion, (if you did not, email us and let us know and we will send it again). Please use the link within this new email to login to your patient portal. Do NOT try to log in without this link or it will not be connected to your chart.
  2. When entering your username, enter the beginning portion of your email address, for example – Johndoe22@gmail.com (example)  however you will not include the @gmail.com portion of your email address.  It should look like this –  Johndoe22 (example).
  3. Enter the password that you chose. Unfortunately, we do not have a way to reset your password if you do not remember it. If you do not remember, what we can do is use a different email address.  We can start fresh by putting your new email in and signing up to create a new account. If we need to create your account using a new email address, give us the new email address first as we will need to send you a new link to that new email address. Do not try to use the old link that we sent to your other email address.
  4. Once you are done logging in, it may ask you for a PIN. When it asks you for this, you will need to use the PIN that we will provide to you (email or call us for the PIN as each patient has their own specific pin that correlates to their account).
  5. Once your account is set up, you can login directly by clicking on the “patient portal” tab on our website: eastvalleynd.com or by visiting: login.patientfusion.com.

Once all of this is complete, you should have access to your records, the ability to directly message your doctor with questions regarding your treatment plan or prescriptions as well as schedule and view upcoming appointments! If you have scheduling questions, questions regarding shipping something to you or if you need to see if supplements are in stock at our office, please email our office and our patient care staff will help you! Our email: patientcare@eastvalleynd.com

For any other portal questions, please email us or use the following help portal: https://help.patientfusion.com/s/